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Title
Text copied to clipboard!Contact Value Supervisor
Description
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We are looking for a Contact Value Supervisor to lead and optimize processes related to managing customer interactions and their value to the business. This role requires strategic thinking, analytical skills, and the ability to work with various teams to ensure that every customer interaction contributes to the long-term value of the company.
The main goal of this position is to analyze and improve customer touchpoints using data and feedback to increase customer satisfaction and enhance loyalty. The supervisor will work closely with customer service, marketing, sales, and IT teams to create an integrated contact management strategy.
The ideal candidate should have experience in customer relationship management, CRM systems, and data analysis. Leadership qualities and the ability to motivate teams toward high performance are essential. Additionally, the candidate should be results-oriented and capable of making data-driven decisions.
This position offers growth opportunities in a dynamic environment where innovation and customer experience are at the core of the business strategy. If you are a motivated professional eager to positively impact customer experience and business outcomes, this role is for you.
Responsibilities
Text copied to clipboard!- Analyze customer interactions and determine their value
- Develop strategies to improve customer experience
- Coordinate with departments to integrate customer data
- Use CRM systems to track and analyze contacts
- Identify opportunities to increase customer loyalty
- Create reports and present findings to leadership
- Train and lead customer service-related teams
- Optimize customer interaction processes
- Monitor market trends and apply best practices
- Participate in the development of new customer initiatives
Requirements
Text copied to clipboard!- Bachelor’s degree in Business Administration, Marketing, or related field
- Minimum 3 years of experience in customer relationship management
- Experience with CRM platforms (e.g., Salesforce, HubSpot)
- Strong analytical and communication skills
- Ability to work in cross-functional teams
- Leadership experience and team management skills
- Results-oriented with a focus on customer satisfaction
- Fluency in Bulgarian and English
- Data-driven decision-making skills
- Flexibility and adaptability in a dynamic work environment
Potential interview questions
Text copied to clipboard!- What is your experience with CRM systems?
- How do you measure the value of customer interactions?
- What strategies have you used to improve customer experience?
- How do you collaborate with cross-functional teams?
- What metrics do you use to assess customer loyalty?
- How do you handle difficult customers or negative feedback?
- What tools do you use for customer data analysis?
- What is your leadership approach when managing a team?
- What motivates you in working with customers?
- What innovations have you introduced in a previous role?
