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Title
Text copied to clipboard!Contact Value Supervisor
Description
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We are looking for a Contact Value Supervisor who will be responsible for managing and optimizing the value of customer interactions. This role involves overseeing a team dedicated to enhancing customer relationships and ensuring that every point of contact adds value to the customer experience. The ideal candidate will have a strong background in customer service management, excellent communication skills, and a strategic mindset to drive improvements in customer satisfaction and loyalty. You will work closely with various departments to align customer contact strategies with business objectives, analyze customer feedback, and implement initiatives to improve service delivery. Your ability to lead and motivate a team, coupled with your analytical skills, will be crucial in identifying opportunities for enhancing customer value. This position requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service.
Responsibilities
Text copied to clipboard!- Manage and lead a team of customer service representatives.
- Develop strategies to enhance customer contact value.
- Analyze customer feedback and implement improvements.
- Collaborate with other departments to align customer strategies.
- Monitor and report on customer satisfaction metrics.
- Ensure compliance with company policies and procedures.
- Train and mentor team members to improve performance.
- Resolve escalated customer issues effectively.
Requirements
Text copied to clipboard!- Bachelor's degree in Business Administration or related field.
- Proven experience in customer service management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with problem-solving skills.
- Ability to work collaboratively across departments.
- Proficiency in customer service software and tools.
- Commitment to delivering exceptional customer service.
Potential interview questions
Text copied to clipboard!- How do you prioritize customer issues in a high-pressure environment?
- Can you describe a time when you improved a customer service process?
- How do you motivate a team to achieve customer satisfaction goals?
- What strategies do you use to handle difficult customers?
- How do you measure the success of customer service initiatives?
